We will accept returns or exchanges within 30 calendar days after delivery of the product, for items that are undamaged. Contact us at [email protected] or 612-673-7827 to begin the return/exchange process.
If you receive an item that is damaged, please contact us immediately. A photo of the damaged item will be needed for us to start the order for a replacement. You may also request a refund instead of a replacement.
If you are not satisfied with your purchase, let us know. A refund or exchange will be made once we receive your return. You must make initial contact before sending in your item, and you must contact us within 30 days of shipment of the item. If we shipped you the wrong item or wrong size, please send us a picture and we will give you instructions on how to proceed.
You will be responsible for all shipping costs to return an item unless there is damage or error on the part of Star Tribune.
Star Tribune Sales and Use Tax Policy Statement
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.
STAR TRIBUNE COLLECTS SALES TAX in states where we have physical presence (or nexus), including Minnesota, and South Dakota.
STAR TRIBUNE DOES NOT COLLECT SALES TAX in any state NOT listed above because Star Tribune is not required to collect sales or use tax in these states.
FOR OUR TAX-EXEMPT CUSTOMERS:
STAR TRIBUNE DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.